We’ve seen dramatic improvements in our cash collections.
When unplanned staffing turnover halted our revenue cycle, I was grateful for our partnership with Surgical Notes. They were able to expand their service offerings with us and very quickly get us back on track. Since Surgical Notes took on our RCM responsibilities, we’ve seen dramatic improvements in our cash collections, AR metrics and reporting.
Their experience and knowledge have made a world of difference in our AR and profitability.
I had worked with Surgical Notes several times before in other ASCs, so it was an easy decision to call on them again when my current ASC needed help with RCM. Their experience and knowledge have made a world of difference in our AR and profitability. They are always available which is such a plus. We have seen our cash flow increase and our own team benefit from Surgical Notes' experience as they coordinate and teach our team. Their services have been so valuable to us, and I look forward to our continued partnership.
Surpassed our previous RCM service with better collection rates, clean claims rates, and lower days to payment.
I have nothing but kind words and respect for the professionals at Surgical Notes. Since they took over our RCM I have been impressed by their efficiency, integrity, and responsiveness. They have surpassed our previous RCM service with better collection rates, clean claims rates, and lower days to payment. They have helped guide us through transitions in ownership and management. Their staff always goes above and beyond when we request assistance. Dependable, reliable, and trustworthy. I am very pleased with their service.
Surgical Notes has maintained a core team to address our revenue cycle needs with a high level of attention that produces best practice outcomes.
I anticipated a decline in Surgical Note’s effectiveness after having our business for 2 or 3 years given new clients would be added to their portfolio, but this has not been the case at all. Surgical Notes has maintained a core team to address our revenue cycle needs with a high level of attention that produces best practice outcomes. I appreciate the relationship that has been built between my surgery center and Surgical Notes and expect it to be in place far into the future.
The customer service is by far the best in the business.
Surgical Notes has earned the title of Preferred Provider at ASD Management for not only their RCM services but also for their transcription, coding and ScanChart services. Each and every department's team is at the acumen of the knowledge base, effectively and accurately executing on behalf of their clients. The customer service is by far the best in the business. For all of these reasons, ASD is a proud partner of Surgical Notes; we wouldn’t want to manage ASCs without them on our team.
It is extremely comforting to know our AR is in such capable hands.
Our Center has used Surgical Notes in some capacity for many years and have recently moved our RCM, Transcription and Coding to them. Their enthusiasm is contagious! It is extremely comforting to know our AR is in such capable hands. We have struggled for years to get correct fee schedules loaded, keeping up with state and federal guidelines and the CONFIDENCE to know that we are billing correctly and efficiently. The team at Surgical Notes has taken off running with all of our concerns and have worked non-stop to alleviate any issues that arise. They are truly a partner in the process and I look forward to many years of teamwork!
Surgical Notes RCM has been such a huge success for our center.
Surgical Notes RCM, paired with their Transcription and Coding Services, has been such a huge success for our Center. Onboarding was smooth, and I love the monthly in-depth dashboard review calls. They were able to swiftly identify and correct payor contract issues that left other companies confused and money on the table. They always have a quick turnaround to my questions and requests. Knowing that our billing and collecting processes are in such capable hands gives me reassurance, and this leaves me free to focus on the day to day operational issues at our center. I could not have asked for a better partnership!
SNBilling has provided us with a stellar product and team.
SNBilling has provided us with a stellar product and team. They are professional partners who care about us. The team is deeply knowledgeable and accommodating to our ASC. They have been able to fulfill our needs and maintain a continued interest in our growth and efficiency. I can truly say that Surgical Notes is an extension of my own team.
ScanChart ASC has made a huge impact on our center, especially in the business office.
Before ScanChart ASC, we had an overflow of paper charts and completely ran out of space. It was incredibly unorganized, frustrating, and time consuming trying to find charts. Given our situation, we implemented ASAP, and the transition was easy. ScanChart ASC has made a huge impact on our center, especially in the business office. We can focus and improve on other areas of our work now that we spend much less time preparing charts. We also spend less on supplies and were able to eliminate other services thanks to Surgical Notes and ScanChart ASC.
The company I work for has used Surgical Notes for several years and we all love how easy they make things. If there's ever anything we need they are quick to help and always kind and friendly!