SNBilling revenue cycle management service delivers substantial financial
and productivity improvements to Princess Anne Ambulatory Surgery Center
DALLAS – Surgical Notes, a nationwide provider of revenue cycle services
and solutions for the ambulatory surgery center (ASC) and surgical hospital
markets, announces the publication of a new case study highlighting the
success of the company's SNBilling revenue cycle management (RCM)
service in helping improve the financial and operational performance of
Princess Anne Ambulatory Surgery Center in Virginia Beach, Va.
The multi-specialty ASC was managing its revenue cycle operations internally,
but this approach was proving difficult and leading to shortcomings affecting
the surgery center's bottom line. In addition, the center was facing
staffing and business office space challenges, which motivated Charmayne
Harrington, the ASC's business office manager, to begin searching
for an RCM partner. This led Princess Anne Ambulatory Surgery Center to
Surgical Notes and SNBilling.
SNBilling manages all aspects of the ASC billing process, from insurance verification
and authorization through complete adjudication of the insurance claims
and patient billing. SNBilling's expert teams monitor all critical
ASC revenue cycle key performance indicators to identify problems negatively
affecting revenue and profits and apply data-driven changes that achieve
lasting financial and operational improvements.
Princess Anne Ambulatory Surgery Center had entrusted its transcription
and coding to Surgical Notes in 2015 and 2017, respectively, and experienced
great results, so there was no hesitation by Harrington to select Surgical
Notes over three other companies and move to SNBilling. The surgery center
and SNBilling team worked closely to transition the ASC from in-house
to outsourced RCM, with Harrington witnessing immediate dividends from
the center's decision. "We sent SNBilling all of our managed
care contracts," she said in the case study. "Their team interpreted
the contracts and then set them up correctly in our practice management
system. The SNBilling team's contract expertise was impressive."
That was only the beginning. Within just a few months, the partnership
between Surgical Notes and Princess Anne Ambulatory Surgery Center led
to these noteworthy improvements:
- Increase in payments
- Increase in payments > 90 days
- Decrease in bad debt
- Decrease in accounts receivable (AR)
Other improvements include improving commercial payer outcomes, more timely
responses from payers, and improved productivity for Harrington. "Since
I'm no longer spending so much time overseeing employees in the office,
I've gotten back valuable time that has allowed me to work on other
projects and duties that had been pushed to the back burner," she said.
Surgical Notes has welcomed the opportunity to expand its relationship
with Princess Anne Ambulatory Surgery Center and further help the center
realize its financial performance expectations and goals, said Randy Bishop,
President and Chief Executive Officer for Surgical Notes.
"Princess Anne Ambulatory Surgery Center is an impressive facility
that has delivered exceptional patient care since it opened in 2007,"
said Bishop. "We've been fortunate to get to know Charmayne and
the center's staff over these past few years and were pleased when
she selected SNBilling as her RCM partner. It's been a great experience
to work even more closely with Charmayne to deliver improvements that
positively affect the ASC's bottom line. We look forward to building
on the success we've already accomplished together."
The SNBilling team's performance to date has Harrington also looking
forward to that continued collaboration. "SNBilling has provided
us with a stellar product and team. They have been able to fulfill our
needs and maintain a continued interest in our growth and efficiency.
I can truly say that Surgical Notes is an extension of my own team."
To access the Princess Anne Ambulatory Surgery Center case study,
click here. To learn what SNBilling can do for your ASC,
About Surgical Notes, Inc.
Surgical Notes is a healthcare IT solutions company dedicated to providing
best-in-class revenue cycle solutions for the ambulatory surgery center
and surgical hospital markets. By integrating
’ suite of products and services, ASCs have access to an enterprise
revenue cycle solution designed to maximize profitability, physician distributions,
and business office efficiency. The largest management companies and over
20,000 healthcare providers trust Surgical Notes to enhance the financial
strength and performance of their ASCs. To find out more about Surgical
Notes and its ASC revenue cycle solutions, visit