SNBilling revenue cycle management service delivers fast and long-lasting
financial improvements to Rush SurgiCenter
Surgical Notes, a nationwide provider of revenue cycle services and solutions
for the ambulatory surgery center (ASC) and surgical hospital markets,
announces the publication of a new
case study highlighting the success of the company's SNBilling revenue cycle
management (RCM) service in helping significantly improve the financial
performance of Rush SurgiCenter in Chicago.
The multi-specialty ASC that's affiliated with Rush University System
for Health was working with another ASC billing company. When the center
began experiencing a decline in financial performance, punctuated by alarming
trends in key revenue cycle metrics, its leadership began the search for
a new RCM partner. This eventually led Rush SurgiCenter to Surgical Notes
SNBilling manages all aspects of the ASC billing process, from insurance verification
and authorization through complete adjudication of the insurance claims
and patient billing. SNBilling's expert teams monitor all critical
ASC revenue cycle key performance indicators to identify problems negatively
affecting revenue and profits and apply data-driven changes that achieve
lasting financial and operational improvements.
Once Surgical Notes was brought on board, Rush SurgiCenter saw its downward-trending
financial performance improve sooner than expected. As the ASC's Director
Wendy Stark-Riemer said in the case study, "We started to see our
bills get out the door much faster, which was wonderful since the faster
they get out, the faster we get paid. Then we saw our days to pay come
down. These are really important metrics."
That was only the beginning. Within just the first six months, the partnership
between Surgical Notes and Rush SurgiCenter led to these noteworthy improvements:
- Days to bill reduced from 10 to 5 days
- Days to pay reduced from 52 to 28 days
- Payments received for cases over 90 days old increased from $175,000 per
month to $880,000 per month
- Accounts receivable greater than 90 days reduced from 41% to 24%
Now in the third year of the partnership, Rush SurgiCenter's revenue
cycle performance and metrics are consistently strong. This is a testament
to Stark-Riemer and her team, said Randy Bishop, President and Chief Executive
Officer for Surgical Notes.
"I was very excited to have the opportunity to work with Wendy and
the Rush SurgiCenter staff," Bishop said. "Wendy is a leader
in our industry and brings extensive knowledge to our partnership. Our
teams have worked hand in hand from the beginning. The Rush staff ensures
we always have the information and access needed to effectively support
the ASC's revenue cycle and drive improvements that positively impact
the bottom line. One would expect nothing less from a center known for
delivering safe, high-quality surgical care."
The SNBilling team's performance coupled with the trust that Surgical
Notes has earned led to Rush SurgiCenter expanding the partnership. "It's
great to know that we can count on Surgical Notes," Wendy Stark-Riemer said.
To access the Rush SurgiCenter case study,
click here. To learn what SNBilling can do for your ASC,