Leverage Technology to Improve Business Office Efficiency
If you have worked in the ASC industry long enough, you have likely heard a phrase along the lines of “case volume is the lifeblood of an ASC.” While cases are vital to an ASC’s success—after all, without cases, there are no billable services—cases on their own will not make or break a surgery center. What will have a profound impact is the performance of an ASC’s business office.
Just how important is the business office? Consider that a poorly performing business office, when you factor in issues such as denied claims, unsuccessful patient collections and the time and resources allocated to appeals and collections follow-up, can turn a profitable procedure into one that can lose an ASC money.
If such a scenario is commonplace, performing more procedures—i.e., growing case volume—will not appropriately contribute to the success of an ASC. On the other hand, a well-run business office capable of achieving timely, accurate billing and collections will help an ASC achieve its financial and growth goals.
The good news for ASCs is that the importance of business office performance has not gone unnoticed. In recent years, numerous companies have launched technologies aimed at improving ASC business office efficiency and performance. Such technologies are either intended to help make it easier for business office staff members to complete their responsibilities or dramatically reduce—if not eliminate—a responsibility altogether. Consider these business office-related technologies.