Hess brings extensive experience in healthcare IT and business leadership
to enhance product development, customer service
Surgical Notes, a nationwide provider of revenue cycle services and solutions
for the ambulatory surgery center (ASC) and surgical hospital markets,
announces that Nathan Hess, who held technology and business leadership
positions at DaVita, American International Group, Dell and Perot Systems,
has been named chief technology officer. Hess brings more than 15 years
of healthcare, information technology, and business experience to Surgical Notes.
At Surgical Notes, Hess will use his expertise to ensure technology decisions
drive business growth and further strengthen the company's focus on
customer-oriented services. Hess will oversee all technology-related functions
for Surgical Notes, including product and project management, application
development and support, software quality assurance, implementations,
IT operations and infrastructure management, IT security and compliance,
and vendor management. Surgical Notes’ solutions include ScanChart
ASC, the ASC industry's leading chart automation and document management
solution; SNChart, a web-based transcription and management system; SNCoder,
full-service coding; and SNBilling, full-service revenue cycle management.
"We are excited to add Hess to our leadership team," said Randy
Bishop, chief operating officer for Surgical Notes." Surgical Notes
has experienced tremendous growth over the past several years. With his
impressive combination of technical, management and leadership experience,
Hess has the skills to help Surgical Notes build upon this momentum while
ensuring our technology continues to effectively meet and exceed the ever-evolving
needs of our customers."
Hess most recently served as senior director of information technology
operational excellence for DaVita Rx. Prior to joining DaVita Rx, he was
a vice president of business operations for American International Group
(AIG) and held multiple leadership positions with Dell and Perot Systems.
"I am energized to be part of Surgical Notes," Hess said. "The
company is well known and well respected in the ASC industry. Surgical
Notes has developed an impressive reputation for delivering customer-focused
services and solutions that help its clients achieve the Triple Aim of
improving the patient experience, improving population health, and reducing
the overall cost of care."
He continues, "I look forward to further strengthening our focus on
customer service, ensuring we have standardized processes that lead to
consistent, reliable and measurable outcomes for our customers, and developing
new products and services that help ASCs reduce their operational expenses
and become even more efficient."
Hess received a Bachelor of Business Administration degree from Texas Tech
University in Lubbock, with a major in management information systems.
He is pursuing a Master of Business Administration degree from the University
of Massachusetts Amherst.