Surgical Notes Names Nathan Hess Chief Technology Officer
Hess brings extensive experience in healthcare IT and business leadership to enhance product development, customer service
Surgical Notes, a nationwide provider of revenue cycle services and solutions for the ambulatory surgery center (ASC) and surgical hospital markets, announces that Nathan Hess, who held technology and business leadership positions at DaVita, American International Group, Dell and Perot Systems, has been named chief technology officer. Hess brings more than 15 years of healthcare, information technology, and business experience to Surgical Notes.
At Surgical Notes, Hess will use his expertise to ensure technology decisions drive business growth and further strengthen the company's focus on customer-oriented services. Hess will oversee all technology-related functions for Surgical Notes, including product and project management, application development and support, software quality assurance, implementations, IT operations and infrastructure management, IT security and compliance, and vendor management. Surgical Notes’ solutions include ScanChart ASC, the ASC industry's leading chart automation and document management solution; SNChart, a web-based transcription and management system; SNCoder, full-service coding; and SNBilling, full-service revenue cycle management.
"We are excited to add Hess to our leadership team," said Randy Bishop, chief operating officer for Surgical Notes." Surgical Notes has experienced tremendous growth over the past several years. With his impressive combination of technical, management and leadership experience, Hess has the skills to help Surgical Notes build upon this momentum while ensuring our technology continues to effectively meet and exceed the ever-evolving needs of our customers."
Hess most recently served as senior director of information technology operational excellence for DaVita Rx. Prior to joining DaVita Rx, he was a vice president of business operations for American International Group (AIG) and held multiple leadership positions with Dell and Perot Systems.
"I am energized to be part of Surgical Notes," Hess said. "The company is well known and well respected in the ASC industry. Surgical Notes has developed an impressive reputation for delivering customer-focused services and solutions that help its clients achieve the Triple Aim of improving the patient experience, improving population health, and reducing the overall cost of care."
He continues, "I look forward to further strengthening our focus on customer service, ensuring we have standardized processes that lead to consistent, reliable and measurable outcomes for our customers, and developing new products and services that help ASCs reduce their operational expenses and become even more efficient."
Hess received a Bachelor of Business Administration degree from Texas Tech University in Lubbock, with a major in management information systems. He is pursuing a Master of Business Administration degree from the University of Massachusetts Amherst.